• FAQs

    Frequently asked questions

    Please don't hesitate to reach out if anything was not answered to your satisfaction, or if you have a different question that was not covered here.

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    • How do I track my order?

      After your order is placed, we will email you with an order confirmation.

      You can use your order number from your confirmation to check your order status.

      Once your order ships, we will also provide a tracking number.

      Note: if you have created an account, you can also log in and click on the Orders link under Profile > Account. 

    • How do I cancel my order?

      Request a cancellation within 2 hours.  

      1. In your order confirmation, click the Order Status link.
      2. From the Order Status screen, click Cancel Order.
      3. Select the reason for cancelling
      4. Click Submit. 

    • What is the difference between Made-to-Order, Custom, and Pre-Made items?

      Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it is made.

      The pre-made is shipment ready while the made-to-order products may take 2 WEEKS to be created for you.

      Furthermore, custom made products may take 4-6 weeks to be completed before shipped.

      Look for the following image if a product is ready for shipment immediately:

      Ready to Ship!

    • Do you make custom items?

      Absolutely! 

      Please contact us for a quote. 

      Custom orders can have a lengthier processing time of four to six weeks.

    • To what locations do you ship?

      Our company ships through USPS, UPS, and FedEx.

      We currently ship to, and offer free standard shipping, across the U.S. (lower 48 states).

    • Is expedited shipping available?

      Yes. Expedited shipping is available; however, please note, selecting expedited shipping during checkout does not ensure a faster processing time.

      Your product may still require processing time to be made. Once a product is IN STOCK or has been created, then it is ready for shipping, and that is when expedited shipping will apply.

    • Do you accept returns?

      We offer returns within 30 days of delivery. Eligible returns may receive a refund to the original payment method.

      Below are some examples of common exceptions:

      • Returned items must have no visible signs of wear or use.
      • Gift cards are final and cannot be returned.
      • Personalized and/or customized goods are final and cannot be returned or exchanged, unless due to our error.

      Discounted items marked as “final sale” cannot be returned or exchanged, unless due to our error.

      To initiate a return, you will need the following information from your order:

      1. Order #
      2. Email Address (that was used to place the order)

       

    • How are refunds handled?

      Refunds

      There are certain situations where only partial refunds may be granted:

      • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
      • Any item that is returned (postmarked) more than 30 days after product was delivered

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, you may elect a store credit to be placed on your account, or a refund to be processed and a credit will automatically be applied to your credit card or original method of payment; please allow 5-7 days for this to appear on your statement.